Last updated: March 2025
Our commitment
Adeer Real Estate is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you so we can put things right.
How to raise a complaint
You can submit a complaint by email or by contacting your relationship manager. Please include your name, contact details, and a clear description of the issue along with any relevant reference numbers.
How we handle complaints
We acknowledge all complaints within two business days and aim to resolve them within ten business days. Complex cases may take longer, and we will keep you informed throughout.
Escalation
If you are not satisfied with our response, you may escalate the matter to the relevant regulatory authority, including REGA or the CMA, depending on the nature of the complaint.